Effective date: November 10, 2026
These SMS Terms and Conditions apply to the alarm customer and service text messaging program operated by Christenberry Systems & Alarm Company, Inc. (“Christenberry Systems,” “we,” “us,” or “our”). By affirmatively opting in to this program, you agree to these terms and our SMS Privacy Policy.
1. Messages you may receive
With your consent, we may send SMS or MMS messages about your alarm account, monitoring-related notifications, and requested services. Depending on the notification services you have requested, messages may include alarm activity, trouble, supervisory, restoration, and other system-status notices. We may also send appointment scheduling and confirmations, inspection and maintenance reminders, service coordination, account and project updates, and responses to your questions. Messages may be sent using automated technology. This informational program does not include promotional or marketing texts.
2. Your choice to participate
Submitting a website contact, quote, or service request, or providing a telephone number, does not opt you in to text messaging. SMS participation requires separate affirmative consent. If you give consent by telephone or in person, our representative will explain the program and its disclosures and record your affirmative consent before sending program messages. The SMS policy links in our website footer provide program information; viewing those links does not enroll you.
You confirm that you are the subscriber or authorized user of the mobile number provided and are authorized to consent to messages at that number. SMS consent is optional and is not a condition of purchasing products or services. You can contact us by telephone or email instead. Customer service consent does not authorize marketing texts; any future marketing program would require a separate opt-in.
3. Message frequency and charges
Message frequency varies based on alarm and system activity, account notifications, appointments, service needs, and conversations with us. Multiple system events may generate multiple messages. Message and data rates may apply to messages sent and received according to your wireless plan. Your written service or monitoring agreement governs any charges for contracted notification services; your wireless provider may charge separately for messaging and data.
4. How to stop messages
Reply STOP to any program message to opt out. You may receive one non-marketing text confirming your request. We will stop program messages to that number, including alarm-related texts from this program, unless you provide new consent. You may also ask us to stop texting by calling (309) 353-7871 or emailing info@christenberry-systems.com. We honor other clear requests to stop messages. Opting out of texts does not cancel your alarm monitoring or service agreement, an appointment, or other requested service. Contact us to discuss your account contacts and available notification alternatives.
5. Help and customer care
Reply HELP for help, call our office at (309) 353-7871, or email info@christenberry-systems.com. For SMS keyword requests, reply to the number that sent the text. For alarm verification or cancellation, use the contact information and procedures provided for your monitoring account.
6. Delivery and changes to your number
SMS delivery depends on your wireless provider, device, and network availability and is not guaranteed. Wireless carriers, including T-Mobile, are not liable for delayed or undelivered messages. Please tell us if your mobile number changes or is reassigned so we can update our records and discontinue messages to the old number.
7. Supplemental alarm notifications and emergency procedures
Alarm-related texts are supplemental notices. They do not replace your alarm system, contracted central-station monitoring, alarm verification, or emergency dispatch procedures. Delivery can be delayed or fail. Do not rely on a text message as your only indication of an alarm or as confirmation that emergency responders have been dispatched.
Follow the contact methods and alarm verification or cancellation procedures in your monitoring agreement or provided by your monitoring station. Do not assume SMS replies are monitored in real time or that a reply acknowledges or cancels an alarm, disarms a system, or requests dispatch. Do not use this SMS program to report emergencies. In an emergency, call 911. For routine service coordination, call our office.
These terms govern this texting program. Your separate written installation, service, or monitoring agreement continues to govern those services and their response procedures.
8. Privacy
Our SMS Privacy Policy explains how mobile numbers, messages, and consent records are handled. Mobile information and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. See our Website Privacy Policy for other website information.
9. Program and policy updates
We may update these terms or change or discontinue the program. Updates will be posted on this page with a revised effective date. A policy update does not expand your existing consent to new message purposes. We will obtain additional consent when required.
Contact: Christenberry Systems & Alarm Company, Inc. • (309) 353-7871 • info@christenberry-systems.com