Effective date: November 10, 2026
Christenberry Systems & Alarm Company, Inc. respects your privacy. This SMS Privacy Policy explains how we collect, use, and handle information for our alarm customer and service text messaging program. It supplements our Website Privacy Policy and should be read with our SMS Terms and Conditions. For SMS information, the specific protections in this policy apply.
Information we collect
When you opt in to or communicate through the SMS program, we collect your mobile number and may collect your name, company, alarm account or site references, alarm and system-event information, service or project details, message content, and information you choose to provide. We also maintain records of your consent and preferences, such as the date and method of consent, the source form, the disclosure you accepted, and opt-out requests. Our messaging providers may process delivery status, timestamps, and carrier information needed to deliver and manage messages.
How we use SMS information
We use this information to provide the alarm-related notifications and customer service messages you agreed to receive, respond to questions, coordinate appointments and services, manage your messaging preferences, maintain consent and opt-out records, troubleshoot delivery, prevent misuse, and meet applicable obligations. This program does not use your SMS consent to send marketing messages.
Mobile information and consent are not sold or shared for marketing
We do not sell, rent, or share your mobile number, SMS opt-in information, consent records, or other personal information collected through this SMS program with third parties or affiliates for their own marketing or promotional purposes. We do not transfer your SMS consent to another business for its independent use.
Service providers and required disclosures
We may provide information needed to operate and support the SMS program to providers acting on our behalf, including ClickSend, telecommunications carriers, contracted monitoring providers where applicable, and providers supporting our website and business communications. This processing is limited to providing and supporting the service, administering preferences, maintaining records, and related operational needs. It does not authorize those providers to use your mobile information or SMS consent for their own marketing.
We may also disclose information when required by law or valid legal process, or as reasonably necessary to investigate misuse and protect legal rights or safety. These disclosures do not authorize independent marketing use of your SMS information.
Security and retention
We use reasonable administrative and technical safeguards to restrict access to SMS information to people and service providers who need it for the purposes described here. No transmission or storage method is completely secure. Please do not send passwords, alarm codes, access credentials, payment-card information, or other sensitive security information by text.
We retain SMS information as reasonably needed for customer service, business records, documenting consent and opt-outs, resolving disputes, and applicable legal obligations. An opt-out or deletion request may not remove records we need to document your request or prevent further messages.
Your choices and requests
Participation is optional. Reply STOP to opt out; you may receive one confirmation text. Reply HELP for help. Message frequency varies, and message and data rates may apply. You may also contact us to withdraw consent, update your mobile number, or request access to, correction of, or deletion of your SMS information. We may need to verify your identity before acting on a privacy request.
Policy updates and contact
We may revise this policy by posting an updated version and effective date here. Changes do not authorize new uses of your SMS consent without any additional consent required.
For SMS or privacy questions, contact Christenberry Systems & Alarm Company, Inc. at info@christenberry-systems.com or (309) 353-7871.